jaya9's Privacy Policy

1 What Information We Collect

When creating an account or using services on the jaya9 platform, the following types of information may be collected:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — our platform is for persons aged 21 and above only)
• Mobile number and email address
• Username and password for login
• National ID or other identity document details (during the identity verification process)
• Payment information for deposits and withdrawals (bKash, Nagad, or Rocket number)

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time of accessing the site, duration of visit, and which pages were viewed
• Information collected through cookies and similar tracking technologies

1.3 Transaction-Related Information

• Deposit and withdrawal history
• Detailed records of betting and gaming activity
• Bonus claims and usage information

2 Purpose of Using Information

jaya9 uses collected information only for specific and legitimate purposes. The main reasons we use your information are listed below:

• Account management: To create, activate, and maintain your account.
• Identity verification: To prevent fraud and ensure platform security.
• Financial transactions: To process deposits and complete withdrawals.
• Customer support: To provide assistance via live chat and email.
• Promotional communications: To inform you about bonuses and offers, with your consent.
• Responsible gaming monitoring: To identify unusual gaming behaviour and provide support where needed.
• Legal compliance: To comply with applicable laws and regulations.
• Platform improvement: To conduct analysis for improving the user experience.

3 Information Storage and Security

To ensure the security of your information, jaya9 employs industry-standard technical and administrative measures. We use SSL encryption technology, which keeps all data exchanged between your browser and our servers secure.

3.1 Retention Period

We may retain information for the duration your account is active and, after account closure, for as long as needed to meet specific legal obligations. Financial transaction records are generally retained for 5 to 7 years.

3.2 Technical Security Measures

• 256-bit SSL encryption for connections
• Passwords stored as encrypted hashes — no one can read them directly
• Automatic alerts for suspicious login activity
• Identity confirmation via OTP verification
• Regular security audits and vulnerability testing

3.3 Response to a Data Breach

Should a gap in data security occur for any reason, we will conduct a prompt investigation and affected users will be notified in a timely manner.

4 Information Sharing and Third Parties

jaya9 never sells your personal information to third parties. However, limited information may be shared in specific circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with trusted organisations that assist in providing core services such as payment processing, fraud prevention, and technical operations. These organisations are contractually bound to operate in accordance with our guidelines and may not use the information received for any other purpose.

4.2 Legal Obligations

Information may be disclosed as required to comply with court orders, lawful requests from government authorities, or applicable law.

4.3 Fraud and Abuse Prevention

Limited information may be used where necessary to protect platform security, safeguard other users, or protect jaya9's legitimate interests.

4.4 Third-Party Websites

If our platform contains any links to third-party websites, those websites have their own privacy policies and jaya9 is not responsible for them.

5 Cookies and Tracking Technology

Our website and app use cookies and similar technologies to make your browsing experience smoother.

5.1 Types of Cookies

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some core platform functions from working properly.

6 User Rights

You have the following rights regarding your personal information. jaya9 respects these rights and is committed to upholding them properly:

6.1 Right to Access

You may request a copy of the personal information stored in your account at any time. We will fulfil that request within a reasonable time.

6.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly from your account settings.

6.3 Request for Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations, we may be required to retain some information for a specified period.

6.4 Opting Out of Promotional Communications

If you wish to stop receiving communications about bonuses and offers, you may inform our support team at any time or turn off notifications from your account settings.

6.5 Account Closure Request

You may permanently close your account if you wish. There is also the option to take a temporary break under our Responsible Gaming policy. Even after account closure, some information may be retained for a specified period for legal reasons.

7 Protection of Minors

The jaya9 platform is strictly prohibited for persons under 21 years of age. We do not intentionally collect any information from minors. An age verification process is carried out at the time of account registration and is confirmed through identity documents.

If we receive information indicating that a minor has provided their details, we will promptly delete that information and close the associated account.

8 International Data Transfers

Our technical infrastructure may rely on servers located in various countries. Even when information is transferred internationally, the protection standards described in this policy apply everywhere. We ensure that information is covered by appropriate security agreements wherever it is received.

9 Policy Changes

This Privacy Policy may be updated over time as our services or applicable laws change. For significant changes, we will notify you via your registered email or through a platform notification.

Each version will state its effective date. Continued use of the platform after any changes will be considered your acceptance of the updated policy. You are therefore advised to check this page regularly.

To learn more about jaya9, visit our About Us page, which describes the platform's services and goals.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is available in Bengali and English seven days a week, twenty-four hours a day.

For privacy-related requests, an initial response is generally provided within 5 business days. Complex requests may take a little longer to process, but we aim to resolve them as quickly as possible.

For answers to frequently asked questions about all terms and conditions of using our platform, beyond this Privacy Policy, visit the FAQ section.