jaya9 Terms and Conditions

1 Definitions and Introduction

These terms and conditions ("Terms") form a legal agreement between the jaya9 platform and its users. By accessing the site, creating an account, or using any service, you fully agree to these terms.

1.1 Key Definitions

• "Platform" refers to jaya9's website, mobile application, and all digital services.
• "User" or "Member" refers to any registered individual or visitor.
• "Account" refers to a user's personal registered profile.
• "Bonus" refers to any promotional reward offered by jaya9.
• "Wagering" refers to meeting the required betting amount before a bonus can be withdrawn.
• "Service" refers to sports betting, casino gaming, live casino, and all other gaming activities.

jaya9 reserves the right to change these terms at any time at its own discretion. The latest updated terms will always be available on this page. For more details about us, visit our About Us page.

2 Eligibility and Age Requirement

All jaya9 services are for persons aged 21 or older only. If any person under 21 attempts to open an account or use the platform, their account will be closed at any time and the associated balance may be forfeited.

2.1 Additional Eligibility Requirements

• The user must be a resident of Bangladesh and must have a valid mobile banking account registered in their own name.
• The same person may not operate multiple accounts.
• A person whose account was previously closed by jaya9 may not register again.
• jaya9 employees and their immediate family members are subject to specific restrictions regarding use of the service.

3 Account Registration and Management

When registering at jaya9, the member must provide their correct name, date of birth, mobile number, and password. OTP verification must be completed immediately after registration.

3.1 Password and Security

• The password must be strong — at least 8 characters, including numbers and special characters.
• The member is fully responsible for the security of their account.
• Sharing login details with any third party is strictly prohibited.
• If you suspect unauthorised access to your account, contact live chat immediately.

3.2 Identity Verification (KYC)

jaya9 may at any time request a national ID card, passport, or other government-issued document for identity verification. Large withdrawals may be delayed if verification is not completed. This process is carried out for the member's protection.

4 Deposits and Withdrawals

bKash, Nagad, and Rocket mobile banking methods can be used for deposits and withdrawals at jaya9. All transactions must be made from a mobile banking account registered in the member's own name.

4.1 Deposit Terms

• Minimum deposit amount: ৳300 (for all methods).
• Deposits are generally credited to the account instantly.
• If a deposit fails for any reason, contact live chat with the transaction reference number.
• Deposits from third-party mobile banking accounts are not accepted.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally processed within 5–30 minutes.
• Withdrawals will only be sent to the mobile banking number registered to the account.
• Withdrawals may be restricted if the wagering requirement of an active bonus has not been met.

5 Bonuses and Promotional Offers

jaya9 runs various bonuses and promotional offers for its members. Each bonus has its own terms, and reading them carefully is mandatory.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to ৳8,000. The bonus amount must be wagered 25 times before it can be withdrawn.

• Example: A deposit of ৳1,000 gives a bonus of ৳1,500, total balance ৳2,500. Wagering requirement: ৳1,500 × 25 = ৳37,500.
• The welcome bonus can only be received once — one per account.
• If a withdrawal is made before completing wagering, the bonus and related winnings will be cancelled.

5.2 Other Promotional Offers

• jaya9 Weekly Deposit Reward: Deposit ৳300 or more on any day of the week to receive a 30% bonus, up to ৳6,000; wagering 20 times.
• jaya9 Cricket Festival Bonus: Deposit to bet on cricket events and receive a 50% bonus, up to ৳5,000; wagering 25 times.
• jaya9 Friday Dhamaka: 40% bonus on deposits on Friday and Saturday, up to ৳8,000; wagering 22 times.
• jaya9 Birthday Gift: Up to ৳1,500 reward during the registered birthday month; wagering 15 times.
• jaya9 Refer a Friend: Up to ৳2,000 reward for each successful referral; wagering 18 times.

6 Betting and Gaming Rules

The following rules apply to sports betting, live casino, slots, and other gaming services at jaya9.

6.1 Betting Limits

• jaya9 sets minimum and maximum betting limits for various markets and events.
• Placing opposing bets on the same event from multiple accounts is prohibited.
• If an unusual betting pattern is detected, jaya9 reserves the right to carry out verification.

6.2 Results and Settlement

• Sports bets will be settled based on official results.
• If an event is cancelled or postponed, the stake for that bet will be refunded.
• If a technical error occurs in a gaming result, jaya9 may void that round.
• Winnings will not be considered final until they have been credited to the account.

6.3 Jackpots and Special Prizes

Jackpots or special prizes will be awarded after the winner's identity has been verified. If identity cannot be verified or any irregularity is found in the account, the prize will be withheld.

7 Prohibited Activities

The following activities are strictly prohibited on the jaya9 platform. Violating these rules will result in the permanent closure of the account and the associated balance may be forfeited.

1. Using bots or automated software to place bets or play games.
2. Exploiting system errors or bugs to gain an unfair advantage.
3. Operating multiple accounts to avoid bonus terms.
4. Using the platform for money laundering or any other illegal financial transaction.
5. Attempting to access another member's account without authorisation.
6. Attempting to damage the security or infrastructure of the platform.
7. Claiming promotional offers through fraudulent means.

8 Privacy and Data Protection

jaya9 gives the highest priority to protecting members' personal information. How members' information is collected, used, and kept secure is described in detail in our Privacy Policy. By creating an account, you also agree to that policy.

8.1 Data Use Policy

• Members' information will be used only for providing services, identity verification, and relevant communications.
• Personal information is not sold to third parties.
• Information may be provided to government authorities where required by law.

8.2 SSL Security

The jaya9 platform uses SSL encryption to keep all transactions and communications secure. Members' passwords are stored in encrypted form.

9 Limitation of Liability

To the maximum extent permitted by law, jaya9 will not be liable for the following:

• Loss caused by the member's own error or negligence.
• Bets lost due to internet disconnection or device issues.
• Loss resulting from third-party cyberattacks (provided jaya9 has taken reasonable security measures).
• Loss resulting from a member sharing their login details with others.
• Temporary unavailability of the service due to technical issues.

jaya9 reserves the right to temporarily suspend or discontinue the service at any time for any reason. In such cases, members' account balances will remain protected.

10 Account Suspension and Closure

In the following circumstances, jaya9 may suspend or permanently close a member's account without prior notice:

• Violation of any clause of these terms and conditions.
• Failure to pass identity verification or providing false information.
• Detection of fraudulent or suspicious activity.
• Proof that the member is underage.
• Due to legal obligations.

10.1 Account Closure at Member's Request

A member may request to close their account at any time via live chat. All active bets must be settled and the balance withdrawn before making the request.

11 Responsible Gaming Policy

jaya9 always treats responsible gaming as its highest priority. Gaming is for entertainment — it should not be considered a source of income. Detailed advice and tools for safe play are available in our Responsible Gaming Guidelines.

11.1 Self-Limit Setting

• Members can set their own daily, weekly, or monthly deposit limits.
• An account can be temporarily suspended for a set period at the member's own request.
• A permanent self-exclusion option is also available.

11.2 Support and Resources

If you notice any signs of gaming addiction, contact jaya9's 24/7 live chat support. Our support team assists in both Bengali and English. Seeking professional help when needed is a wise decision — you can find more information on our Responsible Gaming page.

12 Changes to Terms and Applicable Law

jaya9 may update these terms and conditions at any time. For significant changes, a notice will be posted on the site and, where possible, a message will be sent to the registered mobile number.

12.1 Language Interpretation

These terms and conditions are written in Bengali and the Bengali version shall be considered authoritative. In case of any need for interpretation, the Bengali text will be followed.

12.2 Entire Agreement

These terms and conditions, the privacy policy, and any applicable promotional terms together form the entire agreement between the user and jaya9. For any questions or ambiguities, our support team is always ready to help.

12.3 Contact

If you have any questions about these terms and conditions, contact jaya9 directly via live chat. Answers to common questions can be found in our FAQ section.